Thursday, July 8, 2010
Responsibility and Restitution - Part 1: The Girlfriend and the Radio
Restitution satisfies a wrong doing in a practical, tangible way.It is the ultimate, "Put your money where your mouth is." It almost always follows an acknowledgment of wrongdoing - an apology. One dictionary definition is: a making good of or giving an equivalent for some injury. My response to this beautiful and poignant illustration of this rare-found principle was, well, a real bawl-fest. Yep - I cried really hard and had to examine why I was so moved by this story.
Just days later, this issue would come to the forefront in all places but Sears. I would be given the opportunity to work through this whole idea of justice (yes, customer service issues again!), taking responsibility for wrongdoings, making restitution, and having a clear conscience. It's rather a humbling story, involving a vacuum cleaner and Starbucks, so I'll save it for my next post. (I have to work up the courage to actually put it on my blog. Ahh...confession is beneficial for the soul...in a few days maybe....) Stay posted.